Stevie Awards Founder, Michael Gallagher with SAHOURI. VP, Michael Sahouri.
McLean, VA - SAHOURI. is proud to announce that it has received the Customer Service Stevie Award for a third year in a row.
This insurance award is a result of the programs and technologies we have expanded upon to continue delivering value to our clients beyond customer service and engagement. .
The Stevie Awards
The Stevie Award is an international business award program recognizing the achievements and contributions of businesses and professionals worldwide.
The Oscars of the Business World.
-Hayley Ringle, the Business Journal
Best Customer Service in Insurance
Why do we have the best customer service in insurance?
First, let's keep in mind that most consumers typically feel little to no endearment towards their insurance company or insurance broker.
The foundation of Sahouri Insurance rests on delivering service with passion and dignity; not as a competitive advantage, but as a principal.
Since 1970, quality and genuine service have remained our biggest priority in an industry with a reputation of valuing sales and revenue over customer experience and retention.
When you love what you do, it loves you back. Our clients feel that passion and love us back.
- Fuad Sahouri, President
Taking Customer Service to the Next Level
Educational ResourcesBeing properly insured starts with education. You're either learning on your own or your insurance agent is keeping you informed.
Our service model prefers the latter. We don’t expect our clients to master insurance concepts without a little bit of help:
Insurance in 60 Seconds
Alaina McWhorter reporting on State Farm's Auto Insurance Loss
Insurance in 60 Seconds simplifies complex insurance topics into 60 second videos for everyone to learn from, not just people who get insurance (watch most recent episode).
The Sahouri Speaker Series
GovConn Speaker Series, October 2016
The Sahouri Speaker Series hosts experts from the private and federal sectors to discuss contemporary subjects with our clients, followed by rooftop mixers to bridge knowledge and business.
Allen and Lauri in The Morning
Curious? Subscribe to the Allen & Lauri in The Morning show
As the only morning show in insurance, Allen & Lauri features our Vice President of Commercial Lines and our Real Estate Practice Leader discussing insurance and risk management for community associations.
Customer Thermometer
CT helps the world's most customer-obsessed businesses get email feedback.
If you emailed us in 2016, then you've already seen the rating buttons below our e-signatures that take you to a landing page - as seen on the right.
We implemented this customer satisfaction survey to:
- Increase service and communication transparency
- Identify areas of improvement through the public eye
- Reward employees based on client satisfaction
Friends and Clients Luncheon Series
Embassy of Senegal Luncheon Series with H.E. Babacar Diagne
The Friends and Clients Luncheon Series, hosted at our office, is a relationship-building gesture of sharing meals and talking business human interaction.
Next Level Customer Service Certified
NLE helps companies improve customer experience and leadership development
We enrolled in Next Level Experience's customer service and leadership development workshop to learn about new approaches to customer engagement, loyalty and crisis communications.
Insurance Lunch and Learns
Allen Hudson, CIC presentiong on Community Association Insurance.
Allen Hudson, CIC presentiong on Lunch and Learns are catered, informative seminars about insurance, brought right to our clients and interested parties to ensure they know exactly what insurance they have and what they need.
The Sahouri Experience
According to Accenture Strategy, only 29% of insurance customers are currently satisfied with their current providers.
We set ourselves a part from the status quo by implementing the programs above to focus on client education and experience. This commiment led to our industry-best 97% client satisfaction rating (based on 3,062 reviews).
What does this mean?
Insurance can be different: less obscure and complicated, less time and money wasted. Less can be more.
"We are passionate advisors who promise to always deliver an awesome client experience. We will continue to lead this industry by example, never submit to the status quo and make insurance simple."
