Key Results That Set Sahouri's IPP Apart
96% client retention
95% satisfaction rating
95% of claims processed in under 5 business days
The Challenge:
High Costs and Low Oversight
Government agencies often send patients abroad for urgent treatments such as transplants, oncology, and neurosurgery. Without centralized coordination, however, costs and risks tend to escalate rapidly.
Soaring Government Spend
Many ministries allocate over $100 million annually to send patients abroad for complex treatments. Without transparent billing, costs can exceed budgets by 3–5×.
Fragmented Patient Experience
Patients and families face visa delays, language barriers, and logistical headaches. Lack of coordinated case management leads to stress, readmissions, and poorer outcomes.
Limited Oversight & Compliance Risks
Inexperienced local teams struggle with U.S. hospital negotiations and compliance requirements (HIPAA, CCHI, OFAC). Missed opportunities for negotiated discounts and performance tracking.
Opportunity
Governments and large organizations need a single, accountable partner to orchestrate medical care abroad—guaranteeing cost-control, seamless logistics, and full regulatory compliance.
What You Get with the Sahouri
International Patient Program
Our solution is modeled on proven government travel medical frameworks, combining global insurance products with concierge-level case coordination.
Drawing from top carriers like Aetna, BCBS, and UHC and powered by global service partners like Global Medical Management Inc. (GMMI) and National Healthcare Group (NFG), our IPP ensures complete visibility, control, and care continuity for sponsoring governments.
Global Network Access
- 1.3 million providers in 195 countries
- No network restrictions, and flexibility to choose the best specialists and centers
End-to-End Care Coordination
- Modeled after GMMI and NFG concierge frameworks for international case management
- Multilingual care navigators guide patients from referral through discharge
- Hospital matching with pre-negotiated rates and direct settlement
Robust Cost Containment
- Based on UHC and Aetna models used by Gulf ministries to save up to 60% through bundled rates, reference-based pricing, and pre-service cost negotiations
- In-house claims audit, negotiation, and DRG benchmarking
- Up to 60% savings versus unmanaged out-of-network billing
Real-Time Digital Tools
- Secure online portal and mobile app for policy management, provider search, and instant claims visibility
- Customized dashboards for budget forecasting and utilization tracking
24/7 Assistance & Crisis Support
- Global helpline in 200+ languages
- Emergency evacuation, repatriation, and post-care follow-up
A Clear Process for Coordinated Global Care
This is how we support and guide each international case from the moment it's referred to us through to recovery and
reporting. Here's what the full journey looks like:
Referral & Clinical Intake
Ministry or insurer submits medical case. Sahouri’s clinical team reviews records and confirms eligibility.
Provider Matching
Selects optimal hospital or specialist based on case complexity and cost-efficiency.
Travel & Visa Logistics
Handles visa applications, flights, accommodations and ground transport for patient and family.
Treatment & Case Management
Care navigators on-site liaise with providers, update sponsors and ensure continuity.
Billing & Claims Administration
Direct settlement with hospitals; transparent, itemized invoicing.
- 95% of claims processed within 5 business days
- Payment confirmation within 72 hours
Outcome Reporting & Follow-Up
Detailed clinical and financial reports. Ongoing monitoring and coordination of any post-treatment care.
Real-World Results from Our Global Clients
Governments and sponsors trust Sahouri because the results speak for themselves. Each of these engagements showcases
a clear challenge, a strategic response, and measurable outcomes.
UAE Ministry of Health
- Challenge: Excessive spending on orthopedic and transplant procedures in U.S. hospitals.
- Solution: Implemented reference-based pricing and bundled rates through Sahouri’s IPP and UHC collaboration.
Outcome: Achieved a 55% average cost reduction.
East African Embassy Network
- Challenge: Inconsistent billing practices and fragmented oversight of multiple patient referrals.
- Solution: Centralized all cases through Sahouri IPP with GMMI-led care navigation.
Outcome: 40% reduction in administrative costs and significantly faster claims processing.
Saudi Arabia Health Office (pilot)
- Challenge: Gaps in communication and delays in repatriating patients post-treatment.
- Solution: Introduced an IPP pilot with bilingual liaison teams and a real-time claims dashboard.
Outcome: Repatriation timelines improved by 30% with higher reported patient satisfaction.
Why Clients Choose Sahouri
Proven Track Record
Serving 150+ embassies, 50+ international schools and 100+ global NGOs.
Boutique Service:
Dedicated account manager, bilingual support teams, and rapid response commitment.
Regulatory Confidence
Full compliance with HIPAA, CCHI, GDPR and diplomatic immunities.
Financial Discipline
Custom cost-containment strategies guard budgets and deliver measurable savings.
Ready to Transform Your
International Patient Program?
Let’s tailor a proposal that aligns with your strategic goals, whether you're
a ministry of health, diplomatic mission, or multinational corporation.
Trusted Carriers. Stronger Protection.
We work with top-rated carriers that understand the unique insurance needs of hotel and lodging businesses.
We have enjoyed impeccable cooperation with Sahouri for over 15 years, no one can replace their remarkable service. I strongly recommend them to all Diplomatic Missions and my friends.
Diplomatic Mission
Ambassador
Today's ever-changing environment makes it difficult to know what the "right" type and amount of coverage is. Working with Sahouri has taken the guesswork out of this equation!
Government Contractor
CEO
The rarest of insurance executives, they understand client needs and negotiate on your behalf. Highly recommend Sahouri to anyone interested in protecting all aspects of their lives.
Technology Company
Founder & CEO
Steadfast, diligent, tenacious in securing the appropriate coverage for us. Needless to say, they are community association insurance experts! Your kindness and direction is a gold mine.
Organization of Homeowners Association
President
Their advisers take the time to understand our needs, align them with the appropriate insurance carriers, and then negotiate the most cost-effective and comprehensive insurance solutions available in the market on our behalf.
Mid-Market Business
President & CEO
I've worked with many insurance brokers over the past 35 years, Sahouri's service is exceptional, without peer. They deliver the highest quality products at a competitive price.